Refund policy

Refund & Cancellation Policy

At Royal Blossom, every order is freshly prepared by hand. As flowers are perishable, the following terms apply:

1. Order Cancellation

  • Orders can be cancelled free of charge up to 24 hours before the scheduled delivery or pickup time, and a full refund will be issued.
  • Same-day orders can be cancelled within 1 hour of placing the order, provided preparation has not started.
  • Once the order has been prepared or dispatched, it cannot be cancelled or refunded.

2. Changes to an Order

  • Changes to the delivery date, time slot, address or gift message can be requested up to 12 hours before delivery, subject to availability.
  • Please contact us on WhatsApp / phone at +971 52 363 8486 (10:00 AM – 9:00 PM).

3. Damaged or Incorrect Orders

  • If your order arrives damaged or is incorrect, please contact us within 2 hours of delivery with clear photos.
  • After review, we will offer a replacement or a full / partial refund.

4. Failed Delivery

  • Please make sure the recipient's name, mobile number and address are correct.
  • If delivery fails due to incorrect details or the recipient being unavailable, we will try to contact the recipient. A re-delivery may carry an additional delivery charge.
  • No refund can be issued for orders that fail due to incorrect information.

5. Non-Refundable Cases

  • Natural variation in flower colour, size or bloom stage.
  • Flowers that wilt due to improper care after delivery.
  • Orders refused by the recipient.

6. Refund Method

  • Approved refunds are processed to the original payment method within 7–10 working days.
  • For Cash on Delivery orders, refunds are made by bank transfer or store credit.

Flower Substitution Policy

Flowers are seasonal, and availability can change daily. To make sure your order is always delivered fresh and on time:

  • If a particular flower, colour or stem is unavailable, we may replace it with a flower of equal or higher value.
  • The overall style, colour palette and size of the arrangement will stay as close as possible to the design you ordered.
  • Wrapping paper, ribbons, boxes or vases may vary slightly depending on stock, while keeping the same premium look.
  • Product images are for reference. Each bouquet is handmade, so small differences in shape and arrangement are natural.
  • If a major substitution is needed (for example, the main flower of the bouquet), we will contact you first via WhatsApp or phone before preparing the order.
  • Substitutions made under this policy do not qualify for a refund.

For any questions, please contact us on +971 52 363 8486 (10:00 AM – 9:00 PM).